All Venues
Administration/Management
ImOn Ice, McGrath Amphitheatre, Paramount Theatre and Alliant Energy PowerHouse are managed by VenuWorks of Cedar Rapids. VenuWorks offices are located in the Alliant Energy PowerHouse building at 370 1st Ave NE in Cedar Rapids.
Administration office hours are 10 a.m. – 6 p.m. Monday – Friday, except for holidays.
Accessibility
Complete information regarding accessibility services including sign interpretation, arena access, purchasing accessible tickets and wheelchair companion seating can be found on the "Accessibility" page under the "Plan Your Visit" tab at the top of the page.
Aisles
We love when our patrons enjoy a show with dancing! However for the safety and courtesy of other guests, aisles must be clear at all times. Please refrain from standing in the aisles during events and follow directions of team members in your area.
Alcohol
Sales of alcoholic beverages to persons under the age of 21 are strictly prohibited. Patrons under 40 can expect to provide a valid driver’s license or identification card to purchase alcohol.
Animals
Service Animals as defined by the American Disabilities Act (ADA) are permitted. We ask that you leave all other furry (or scaly!) friends at home.
ATMs
ATMs are available within the ticketed areas of all CREventsLive! venues.
Bag Policy
Clear purses/bags smaller than 12"x12"x6" and small wristlets or clutches that are smaller than 5"x8" are permitted into the venue. As a courtesy to those seated near you, smaller is better. Diaper bags and medical bags are also permitted, but will be subject to search.
Backpacks, large bags, suitcases and sealed packages are not permitted.
Cameras
Video cameras, professional cameras with detachable or zoom lenses, GoPros, selfie sticks, and tripods are prohibited. Policies around point and shoot cameras vary by event and is up to the discretion of the tour or event organizer.
Some events will mandate absolutely no use of cameras or videos – including cell phone cameras/video. We will do our best to communicate these restrictions through the event listing on this website.
Please consider the enjoyment of those around you when taking pictures/video – no one wants to watch a show through the cell phone of the person in front of them. Patrons may be asked to put cameras/cell phones away if it interferes with other patrons enjoyment of the event.
Child Ticket Policy
Most events require all patrons to have a ticket, however, this will vary by event and is up to the discretion of the tour or event organizer. Please contact the ticket office for information on child tickets for specific events.
Doors/Gates
Doors for most ticket events will open one hour prior to event time. However, this can vary by event.
Entry/Re-Entry
For ticketed events, re-entry with the same ticket is not permitted.
Fundraising Opportunities
Fundraising for non-profit groups are available at all CREventsLive! venues. Please use the "Contact Us" form to request more information.
Donation requests - we are unable to process any donation requests at this time.
Lost & Found
During an event, lost items can be dropped off at Guest Services, where patrons may also check if they have lost an item. If you are looking for an item after the event has concluded, please contact the ticket office or front desk.
Parking
For information on parking, please visit the “Parking” page under the “Plan Your Visit” tab at the top of the page.
Prohibited Items
For the safety and comfort of guests, staff and artist, the following items are prohibited. Please note, there may be some exceptions at ImOn Ice - please contact the front desk with questions.
- Air horns, noisemakers, whistles or similar items
- Animals, except service animals assisting guests with disabilities
- Backpacks, large bags, suitcases or sealed packages
- Balloons, beach balls and other inflatable items
- Computers, laptops or tablets
- Professional-grade cameras and detachable lenses
- Drones or other model aircraft
- Drugs (illegal), including paraphernalia
- Face paint and costume-type face masks. (Medical face masks allowed)
- Flag poles or any support frames for banners/signs
- Flasks, coolers, cans, bottles or any similar containers
- Fireworks or explosives
- Outside food and beverage including alcohol
- Hazardous materials including chemicals and aerosols
- Laser pointers, laser products or flashlights
- Sealed or wrapped Packages
- Selfie sticks
- Skateboards, roller skates, roller blades, skate shoes or bicycles
- Space heaters
- Umbrellas
- Video or audio recorded devices
- Wallet chains or chains of any kind
- Weapons of any kind; including but not limited to knives, guns, box cutters, pocket knives, blades, tools, mace, pepper spray, brass knuckles, stun guns, handcuffs, sticks, clubs, batons, explosives, and anything else staff deems unacceptable.
Any item management deems a safety hazard or would diminish the guest experience, including signs or garments deemed offensive
Refunds
All ticket sales are final. Once an event has started (defined as when the first act takes the stage), the event is no longer eligible for refunds.
In the instance an event is cancelled (prior to starting) or rescheduled, refunds may be requested at the point of purchase.
For rescheduled events, some promoters may require refunds be requested within a set time frame following the announcement of the new date. Please contact the ticket office immediately if the new date does not work for your party.
Safety
Patrons may not stand on the seats or sit on the back of the chair.
Security/Screenings
Pre-event screenings, including metal detectors and bag checks, may be conducted. All patrons are subject to search. If prohibited items are revealed during screenings, patrons will be permitted to dispose of the item or return it to their vehicle.
All alcohol, illegal drugs or paraphernalia will be confiscated, patrons will be denied entry and the Cedar Rapids Police Department will be notified.
Venue staff will not safeguard any personal belongings or items of any type.
Strollers
Strollers are allowed into the venue, but not the seating area.
Smoking/Vaping
All of our venues are smoke-free/vape-free venues. Smoking/vaping is permitted ONLY in designated locations.
Ticket Office
For ticket office information, please visit the Ticket Office page under the “Plan Your Visit” tab at the top of the page.